Here is a detailed overview about BPO and telecaller hiring in Chennai:
☎️ ABOUT BPO and Telecaller Hiring in Chennai
🔹 Overview
Chennai is a major BPO and call center hub in India, with both domestic and international voice/non-voice processes. Many global companies (e.g., TCS, Infosys BPM, Sutherland, HCL, Cognizant) and local BPOs operate in the city, creating ongoing demand for telecallers, customer support executives, and back-office staff.
These roles are ideal for freshers, graduates, and people with good language and communication skills. Hiring is usually done via consultancies, job portals, campus drives, and walk-ins.
🧑💼 Common BPO / Telecaller Roles
| Role Type | Job Description |
|---|---|
| Telecaller (Domestic) | Outbound/inbound calls in Tamil, English (sales/support) |
| Customer Care Executive (Voice) | Handling queries, complaints, or sales over phone |
| Non-Voice Process Executive | Data entry, email/chat support, backend processing |
| BPO Associate (International) | Voice process (US/UK/AUS clients – night shift) |
| Telesales / Lead Generator | Cold-calling, pitching products/services |
| Team Leader / Floor Supervisor | Monitoring calls, training juniors |
🏢 Common Industries Hiring in Chennai
- Banking and Insurance BPOs
- E-commerce customer support
- Healthcare BPOs
- IT & Telecom support centers
- EdTech sales teams
- Real estate telemarketing
💰 Salary Range in Chennai (Monthly)
| Role | Salary (INR/month) |
|---|---|
| Telecaller (Freshers) | ₹10,000 – ₹14,000 |
| Domestic BPO (Voice) | ₹12,000 – ₹18,000 |
| International BPO | ₹20,000 – ₹35,000 |
| Telesales (Target-based) | ₹12,000 – ₹25,000 + Incentives |
| Team Lead / Supervisor | ₹30,000 – ₹50,000+ |
Many companies also offer performance bonuses, shift allowances, and cab facilities.
🔍 Popular Hiring Channels
- Job Portals: Naukri, Indeed, QuikrJobs, Freshersworld
- Staffing Agencies:
- TeamLease Services
- Randstad India
- Bloom Consulting
- Workfreaks Corporate Services
- Walk-in Drives: Conducted weekly in T. Nagar, Guindy, Velachery, and Ambattur IT zones
- Campus Recruitment: Targeting arts, science, and engineering colleges
✅ Key Skills Required
- Fluency in Tamil and English (Hindi is a bonus for pan-India roles)
- Basic computer knowledge – typing, CRM usage
- Good communication and listening skills
- Willingness to work in rotational shifts/night shifts (for international process)
- For telesales: persuasion and target-driven approach
📌 Employer Tips for Hiring
- Define job clearly: voice vs non-voice, domestic vs international, shift type
- Use a typing test and voice screening during interviews
- Offer growth path (e.g., promotion to trainer or team lead in 1–2 years)
- Provide clear info on incentives, travel allowances, and working hours